Refund policy

Last updated: July 2026

At Zoyaara, we are committed to providing high-quality fashion jewellery. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and unworn.
  • The product must be returned in its original packaging.
  • All tags, accessories, and complimentary items must be included.
  • The item must be free from scratches, damage, perfume, makeup stains, or any signs of use.

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Used or worn jewellery
  • Products damaged after delivery
  • Customized or personalized products
  • Gift cards (if applicable)

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

After verification, we will arrange a replacement or issue a full refund.

Refunds

Once your returned product is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Processing time may vary depending on your bank or payment provider.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Return Shipping

If the return is due to:

  • Wrong product shipped
  • Damaged product
  • Manufacturing defect

Zoyaara will bear the return shipping cost.

For all other eligible returns, return shipping charges may be deducted from the refund amount.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: zoyaara.support@gmail.com
Address : 357 Janakpuri, Izzat Nagar, Bareilly UP, India, 243122